FAQ
Straight answers.
How long does it take to get my door?
Custom doors are built to order, so it's usually several weeks from your approved quote to install day. Lead times move with the season and the options you pick; we give you a realistic estimate at your measure and keep you posted.
Do you take away my old door?
Yes. Removal and disposal of your existing door is included in every ballpark.
Factory finish or painting on site?
We recommend factory finishing: it's applied in a controlled setting and holds up better. If you'd rather paint on site, we can arrange it, but site painting isn't included in the ballpark.
Will my door look exactly like the preview?
It should be very close, but not an exact match. Lighting, your brick or siding, and the manufactured finish can shift the look slightly. Your final details are confirmed at the measure.
How long is install day?
Most single entrances are done in a day. Double doors and full suites with a transom can take longer. We'll tell you what to expect when we book it.
Can I install in winter?
Yes. We work section by section so your home isn't left open, and we seal up as we go.
What changes the price?
Layout, material, glass, and height are built into the ballpark, along with multipoint locking and a Tedee PRO smart lock with Bridge. Leave those off and it's cheaper; other upgrades add their installed price. Things we only find at the measure can add to it:
Not included in the ballpark
- Custom or non-standard opening sizes
- Hidden rot, subframe repair, or masonry work
- Smart hardware or lock upgrades beyond what you've ticked in the designer
- Site painting, if the door isn't factory finished
- Permits, if your municipality requires them
- Difficult access or extra crew time
Your exact price is set after a free in-home measure.
Who builds the doors?
Your door is custom-built by Palma Door Systems in North York, Ontario, and installed by The Good Door.
Next step
See your door, then let us measure it.
Design it in a few minutes, check the ballpark, and book a free, no-obligation measure.